By surfacing predicted trip delays early, we support controllers to stay ahead of emerging delays.
Controllers can see where every bus is right now. What they can’t see is how late that bus will be when it’s due out again. CitySwift’s real-time decision support predicts how a live delay will hit the vehicle’s next trip, so controllers can act while the service is still running.
Because decision support links into the wider CitySwift platform, controllers can spot when a late departure is part of a recurring pattern. That means fixing the problem at its source, rather than padding the timetable with extra running time and vehicles. The timetable moves from a static plan to a living commitment.
More proactive decision-making ultimately leads to happy passengers. Detecting potential delays early allows controllers to notify riders via a customer app or run a spare vehicle before small delays escalate.
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