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Case Studies

Discover how CitySwift's partners have used performance intelligence to adapt and operate their networks to boost operational efficiency, improve service reliability and enhance passenger satisfaction.

National Express West Midlands increases patronage by 5% using CitySwift’s Performance Optimisation

August 6, 2024
by
CitySwift
Since September 2023 NXWM’s use of CitySwift’s has resulted in a reduction in late running and customer wait times, while passengers per journey have increased. This follows strong results from previous years and consequently NXWM is now rolling out CitySwift across its entire fleet of over 1,400 buses.
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Blackpool Transport increases punctuality by 9.7% using CitySwift service optimisations

January 18, 2024
by
CitySwift
CitySwift’s platform provides Blackpool with reliable, accurate data that enables them to speed up network performance analysis, deliver new insights, and optimise runtimes to improve service punctuality and reliability for passengers.
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Oxfordshire County Council use CitySwift to monitor 10% bus productivity target

December 1, 2023
by
CitySwift
CitySwift enables the council and private operators to monitor the impact of implemented measures on bus productivity, to ensure a solid return on investment.
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Go-Ahead’s East Yorkshire Buses increases punctuality by 14% using CitySwift

October 24, 2023
by
CitySwift
‍East Yorkshire Buses implemented CitySwift in early 2023 with three clear goals: improving on-time performance across the network, delivering a great customer experience, and saving time for the Scheduling team. 
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New York’s MTA uses CitySwift’s data and AI to analyse bus performance, predict trends, and balance supply and demand across 4 city boroughs

February 23, 2023
by
CitySwift
In January 2022, the MTA selected CitySwift from over 600 startups to partner in a year-long project for their Covid-19 Response Challenge. As part of the public-private initiative created by The Transit Tech Lab and supported by the New York State Energy Research and Development Authority (NYSERDA), CitySwift worked alongside several teams within the MTA to help solve their most pressing operational and commercial challenges.
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Pilot review: CitySwift's network performance intelligence will drive a better bus experience across Wales

December 1, 2022
by
CitySwift
Five bus operators across Wales were involved with the Transport for Wales and CitySwift pilot to support a passenger-centric bus network, powered by always-on data.
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