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East Yorkshire, located in Hull in the United Kingdom, is using CitySwift’s Evolve module for AI-powered runtimes and simulations, across 12 routes. The goals of the East Yorkshire and CitySwift partnership are to improve on-time performance, Scheduling team productivity, and the overall customer experience.
Go Ahead subsidiary East Yorkshire buses implemented CitySwift in just nine working days from data gathering completion to training, including technical integrations, platform configuration, and user training
“The implementation process with CitySwift has been seamless, taking just 9 working days to complete once we finished data gathering. This gives us even more time to engage our Commercial, Driver, and Ops teams ahead of our schedule change in April.”
- Stuart Fillingham, Head of Commercial at East Yorkshire
Technical integrations at speed
The CitySwift team gathered AVL (vehicle location), TransXchange (schedule) and ticket (demand) data from the East Yorkshire team. All data was ingested by CitySwift’s data integrity engine, where it was validated, cleaned and joined together for delivery into the CitySwift platform. This ensures data is as complete and reliable as possible.
A quick and seamless platform configuration
The CitySwift Customer Success and Solutions teams worked together to ensure the platform was set-up to suit the East Yorkshire team’s needs. This included branding, route and depot configuration, and user creation.
CitySwift worked with the East Yorkshire team to understand what timebands and data profiles were required to finish building out the platform.
In this case, it was decided that the team would use September to November data as the basis for generating predicted runtimes – this ensured the team were accounting for their busiest period when generating the data for new schedules.
The CitySwift technical team thoroughly tested the platform before providing access to East Yorkshire.
“We are delighted to have completed our CitySwift Evolve implementation well ahead of schedule, including all of our training, technical integrations, and platform set-up. We will be well equipped for our schedule change taking place in a couple of months.”
- Alistair Friar, Commercial Officer at East Yorkshire
Convenient, simple user training
In advance of the training, CitySwift and East Yorkshire began meeting weekly to check-in on progress of implementation. CitySwift held a 4 hour in-person training session at East Yorkshire’s offices, covering the Evolve product. The CitySwift team is continuing weekly check-in calls with East Yorkshire to make sure the team have all they need before, during, and after the schedule change.
“The CitySwift platform is just so modern, simple, and incredibly easy to use. The user experience has been really key in speeding up the implementation and time to value for our organisation.”
- Karl Cropper, Commercial Officer at East Yorkshire
