In bus franchising, the contract is only as good as its last change

In October 2026, public transport authorities from across the UK joined CitySwift in Birmingham to explore how contract management runs today and how it could work better. Whether already franchised or just preparing, every authority in the room shared the same starting point: processes that are manual, spread across spreadsheets, documents and email trails, and dependent on a small number of people. This report captures the key themes from the day and the three areas where contract management carries the most manual effort.

Download this report to discover:

• Why tendering sets up everything that follows, and why configurability matters to every authority
• How authorities can make changes, manage performance and manage payments with less manual effort
• How one connected record moves the contract from static document to living commitment