Managing contracts with operators has traditionally been a manual, fragmented process. Disparate data sets and siloed communication often leave both transport authorities and operators struggling to reconcile performance with reality.
The result? Hours of administrative friction, and a growing disconnect between what the contract promises and what the passenger experiences on the street.
Without an integrated system to reconcile performance with contracts, authorities remain trapped in a cycle of manual auditing and data disputes. To deliver an efficient and reliable network, transport authorities must embrace a modern solution that ensures trustworthy data is automatically judged against contractual obligations.
After multiple workshops, roadshows and 1-to-1 meetings with key authority stakeholders and users, we’re excited to introduce an offering that transforms how authorities and operators come to an agreed commercial source of truth.
Meet CitySwift Contract & Performance Management: Full contract lifecycle management with automated, reliable performance calculations
Our solution eradicates the manual work that traditionally comes with contract management - automatically calculating KPIs, linking them to relevant contracts, and automating financial settlements tied to this performance.
By moving away from anecdotal evidence and towards automation, our platform provides the structural backbone for modern transport networks:
- Centralised Repository & Full Lifecycle Management: The system provides a single source of truth for every contract, amendment, and version, accessible across your entire organisation.
- Data Cleanse, Validation, & Auto-coding: The system automates the ingestion, normalisation, and smart classification of transport data through rigorous validation rules and auditable workflows to ensure a high-quality, error-free dataset.
- KPI Calculation Engine: Generate complex KPI calculations with 100% transparency and the ability to drill down into the raw data sources.
- Automated Financial Settlement: By linking payment calculations directly to contract terms, every settlement becomes challenge-proof, defensible, and fully automated.
- A Shared Commercial Truth: By giving both the authority and the operator access to the same metrics, you eliminate data disputes and foster a collaborative environment focused on network growth.
How Contract & Performance Management works: Putting trusted data at the heart of contract management
A contract management system is only as powerful as the data that feeds it. Our dedicated data engine collects, analyses, cleans, and connects your transport data with ease, transforming raw, often messy operational data into a contract-ready format. This data also feeds into our other offerings, like Evolve, to simulate scenarios, so you can understand realistic metrics before even building out contracts.
Behind all of this technology is a team of industry experts that understand the nuances of bus operations. By pairing our existing suite of products and expert insights with our new contract management offering, we provide a solution that gives both authorities and operators the opportunity to fully focus on delivering a dynamic, high-performance bus network.
Ready to see CitySwift Contract & Performance Management in action? Contact the CitySwift team and get started on your journey to a better network.
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