Earlier this month, we introduced our new Contract & Performance Management offering. As we began to speak about contract management with our customers, we heard concerns over being able to measure KPIs in the contracts against data that operators can trust.
One struggle that came up time and time again was the inability to identify operated mileage that was being incorrectly attributed as lost mileage. With this in mind, we got to work developing the industry’s first intelligent lost mileage verification tool, designed specifically to reconcile the "why" behind the "what."
To accurately identify lost mileage, CitySwift uses AI to determine the root cause - whether it was a diversion, technical error, schedule error, or operator data error. For example, if buses are diverted due to an unplanned road closure, CitySwift auto-codes this, saving hours of manual coding for each incident. By automating the heavy lifting of data validation, CitySwift dramatically reduces the administrative burden of manual coding. Through lost mileage verification, customers gain:
- Intelligent Verification: Bridge the gap between raw GPS pings and contractual reality, automatically flagging and categorizing service gaps.
- Root Cause Clarity: Provide the evidence needed to settle disputes instantly, improving authority and operator relationships.
- Precision at Scale: Audit 100% of your network’s mileage, ensuring that every penny of the contract is accounted for.
By combining our existing data engine with our new intelligent lost mileage tool, we successfully automated the coding of 75% of a customer's uncoded data. While their previous process left them with 48,200 events to manually review, this new process reduced that number to just 12,298 events.
The heart of the network: Trusted data
At the end of the day, a bus network is only as strong as the data that governs it. By putting accurate, trusted data at the heart of contract management, CitySwift removes the friction between transport authorities and operators, and gives both sides time back to focus on delivering a network that is faster, more reliable, and ready for the future.
